General Website Questions
To view our full privacy policy, please visit: Privacy Policy page.
Your payment will be processed upon submitting your online purchase.
You can find some instruction videos on Bestway YouTube channel .
You can find the warranty ID in the website portal below your account details.
Product for order and warranty claim can be tracked by logging into your account. If the status of your claim is completed/shipped, the tracking number will be made available.
This status indicate that your claim is now in a queue waiting for one of our team members to review.
This status indicates that your claim has been reviewed and we are missing information from you. Our team will leave you a note telling you what information we need from you. Additional information can be re-submitted by editing your original claim.