Pool Assembly
No, the structure is designed to be positioned above ground.
We recommend using a garden hose under low pressure to fill in your pool. If it is necessary to use a water delivery service, it is better to fill the pool with one inch of water by hose and smooth wrinkles first. It is recommended to use a water service that is able to regulate the flow of water to prevent damage. Stop at each step noted in the instruction manual to ensure your pool is level. Bestway will not be held responsible for pools damaged or weakened by water delivery services.
If you set up your Bestway pool on an area that is uneven or a non-recommended area stated in the Owner’s Manual, you waive the right to submit a warranty claim. By setting up the pool improperly you dramatically increase the chance of your pool being damaged.
First, you need to check if the flow rate of your pump is suitable with the water quantity of the new pool, and then you have to make sure the hose connections are compatible.
No. Playground sand, beach sand and other similar sands contain impurities and their grain size is not uniform.
The compatible pump flow rate is between 700 gal. (2,650L) to 4,000 gal. (15,141L).
The Comfort Jet console has to be installed on the side with the two holes on the pool liner marked with the letters A and B following the steps in the instruction manual. See the video for more information.
The connection valve has to be installed in the holes on the steel wall. Before installing the connection valve, fill the pool with water until it's 20 cm (9 in.) lower than the hole on the steel wall and cut the liner following the instructions in the User Manual.
The connection valve has to be installed in the holes on the steel wall. Before installing the connection valve, fill the pool with water until it's 20 cm (9 in.) lower than the hole on the steel wall and cut the liner following the instructions in the User Manual.
The Bestway Flowclear Chlorinator has to be assembled after the filter pump or sand filter pump is placed. For correct instructions, please follow the Owner's Manual.
The liner has to be fixed to the top of the steel wall and then, fixed with the rail.
Leave the liner spread out under the sun for at least 20 minutes to let the PVC material become softer and easier to manage.
IMPORTANT: if the liner is a little small when fixing it to the top of the steel wall, you can stretch it. The PVC will stretch and won't break.
Please follow the assemblying instructions in the user manual or watch how to video .
Connect with a connection valve:
1. Connect the hoses to the port B of the filter pump, then conncet to port B of pool.
2. Connect the hoses to the port A of the filter pump, then connect to port A of pool.
3. Open the connection valves to let water to flow.
4. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.
Connect without a connection valve:
1. Connect the hoses to port A and port B of the filter pump
2. Connect port A of the filter pump to port A of the pool, and connect port B of the filter pump to port B of the pool
3. Remove the stopper from the pool and replace it with a debris screen
4. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump
Connect with a connection valve:
1. Connect the hoses to port B of the pool, then connect the T-connect to the hoses.
2. Connect the hoses to port B and port A of the filter pump.
3. Connect the port A of filter pump to port A of the pool.
4. Open the connection valves to let water to flow.
5. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.
Connect without a connection valve:
1. Connect the 38mm hoses to port B and port A of the filter pump. Then connect the T-connector and 32mm hoses.
2. Connect the hose on port B of the filter pump to port B of the pool, and connect the hose on port A of the filter pump to port A of the pool.
3. Replace the stopper plugs with debris screen (or open the connection valves) to let water to flow.
4. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.
With connection valve:
Please follow below steps or see how to video .
1. Connect the hoses to the port B of the filter pump, then conncet to port B of pool. 2. Connect the hoses to the port A of the filter pump, then connect to port A of pool. 3. Open the connection valves to let water to flow. 4. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.
Without connection valuve:
Please follow below steps or see how to video .
1. Connect the hoses to port A and port B of the filter pump 2. Connect port A of the filter pump to port A of the pool, and connect port B of the filter pump to port B of the pool 3. Remove the stopper from the pool and replace it with a debris screen 4. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump
With connection valve:
Please follow below steps or see how to video .
1. Connect the hoses to port B of the pool, then connect the T-connect to the hoses. 2. Connect the hoses to port B and port A of the filter pump. 3. Connect the port A of filter pump to port A of the pool. 4. Open the connection valves to let water to flow. 5. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.
Without connection valve:
Please follow below steps or see how to video .
1. Connect the 38mm hoses to port B and port A of the filter pump. Then connect the T-connector and 32mm hoses. 2. Connect the hose on port B of the filter pump to port B of the pool, and connect the hose on port A of the filter pump to port A of the pool. 3. Replace the stopper plugs with debris screen (or open the connection valves) to let water to flow. 4. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.
The skimmer has to be installed in the square hole on the steel wall. Before installing the skimmer, fill the pool with water until it's 20 cm (9 in.) lower than the hole on the steel wall and cut the liner following the instructions in the User Manual.
Check your mobile phone to see if there is full Wi-Fi signal. If the strength of the signal on your phone is too low, find where the strength of the Wi-Fi signal is stronger and position the pump there.
For pools smaller than 22 ft. (6.71 m), reduce the number of long hoses simultaneously until the total length is equivalent to the length from dedicated suction line to the fastest point in the pool.
To perform the air purge operation, follow below steps or watch how to video .
1. After connecting the hoses, remove the plug and install the debris screen or open the connection valves.
2. Open the purge valve located on the top cover. The air will flow out until the water flows out.
3. Close the purge valve tightly to avoid leakage.
4. Plug in the filter pump, and it is ready to work.
IMPORTANT: This operation must be repeated every time you perform any maintance operation.
Please follow below steps or watch how to video .
1. During the set up operation, the display time will flash
2. Press the time to decrease by 1 hour until you reach the desired time
3. Do not push any buttons for 5 seconds; the display will stop flashing and the set up operation will be complete
The water from the pool flows through the strainer, up through the control valve, down through the sand, up through the collector hub in the center and out through the control valve back to the pool. Dirt and debris from the pool water are trapped in the sand and clean water is returned into the pool.
The timer on the sand filter has 9 different positions. Each position has different cycle. You can leave the sand filter connected to the power source, and the sand filter will operate automatically following cycle you set:
• Position 4: working time 4 hours / waiting time 20 hours
• Position 6: Working time 6 hours / waiting time 18 hours
• Position 8: Working time 8 hours / waiting time 16 hours
• Position 10: Working time 10 hours / waiting time 14 hours
• Position 12: Working time 12 hours / witing time 12 hours
• Position 24: Working time 24 hours
Below three positions are the automatic cycle, and it means that if you set one of these positions, the sand filter will continuously operate following cycle.
• Position P4: Cycle working time 4 hours / waiting time 4 hours
• Position P6: Cycle working time 6 hours / waiting time 6 hours
• Position P8: Cycle working time 8 hours / waiting time 8 hours
Check your mobile phone to see if there is full Wi-Fi signal. If the strength of the signal on your phone is too low, find where the strength of the Wi-Fi signal is stronger and position the pump there.
There is a mechanical switch on the top of the Comfort Jet console. When the switch is flat, the HydroJet fuction is not activated.
Please watch how to video for more information.
The device can only be connected to one mobile phone at a time.
We recommend the use of a Bestway inflation pump (not included) or other low-pressure pump when attempting to inflate the top ring. The top ring is inflated correctly when it becomes round in shape and is firm to the touch. Pay attention to the air temperature variation. If the top ring is over-inflated, under the sunshine it may burst or could lead to leaks in the seam. If the ring is too firm, open the inflation valve and release the excess air. In cold, ambient temperatures, the top ring will lose pressure. It may appear as though the ring is deflating due to a leak, but it is caused by the difference in temperature. We suggest you do not inflate it so you can avoid the same situation. Note: Use of an air compressor or high pressure pump for the inflation of the ring is not recommended. Bestway will not be responsible for the bursting of the ring due to the use of an air compressor.
Bestway has two weight standards for the ladders: 145kg ( 331 lbs) and 305kg (672 lbs). Bestway ladders are in compliance with all international and national safety standards.
If your pool appears to be bulging on one side, it means that it is not set up on level ground. It is important that you empty your pool and move it to a level site. If the pool is not on level ground, it will place undue stress on the seams and could result in the seams bursting, which can cause flooding, property damage and potentially personal injury or death. Fill your pool following the instructions in the owner’s manual carefully. This will ensure that you do not waste water and the pool can be easily moved before the pool is completely filled.
There are two ways to check if the pool is set up on an unleveled ground:
The first one is to verify if the top rails are all at the same level. In case the top rails are not levelled, adjust the ground and then, fill the pool with water.
The second one is to verify the water level is the same on all around the pool. In case the water level is different from one point to another, stop filling the water. Then, adjust the ground and fill the pool with water again.
If the pool is not on level ground, it will place undue stress on the seams and could result in the seams bursting, which can cause flooding, property damage and potentially personal injury or death. Fill your pool following the instructions in the owner’s manual carefully. This will ensure that you do not waste water and the pool can be easily moved before the pool is completely filled.
The Automatic Status shifts into standby mode when the chlorinator has finished its operating time. In this status, the power light becomes red and all other lights are off.
Note: don't touch any buttons or unplug the chlorinator when it is in standby mode. This operation will cause a reset of the Automatic Status.
Yes, it is very important to use it when you set up the pool. It will help protect the PVC liner.
No, it is not necessary to use an additional filtration system if you installed the Flowclear Skimatic on the pool also. The Skimmer Filter Pump is a system with two functions integrated into one item.
Bestway Pools are designed to be above ground. To assemble your purchased pool, you must follow the instructions in the owner's manual. Partially or totally burying the pool results in the penalty of loss of the warranty.
No. Under no circumstances should you jump or dive into the pool. Bestway does not sell any pools that are deep enough for such activities, and failure to abide by this rule may likely result in serious injury, paralysis or death.
Not all sets include the pool covers and ground cloths. Bestway supplies many different package combinations for all your needs. You can find the list of items you purchased in the package printed on the side of the box.
If you have not received an activation email in your inbox, please check your spam box. If the system is busy, the email may take up to 30 minutes to come through.
The pump lost Wi-Fi signal.
The pump is waiting to connect to the router.
The pump light is damaged, or the Wi-Fi module is damaged.
The pump has connected to the router.
Almost any completely flat, solid and level surface can be used. Do not use sand as leveling material as it is prone to shift under the pool. The ground should be dug out until it is perfectly level. Do not set up on driveways, decks, platforms, gravel or asphalt. The ground should be stable enough to withstand the weight and pressure of the water. Mud, sand, soft/loose ground and tar are not suitable. To avoid abrasions and tears in the liner, it’s recommended to not drag the pool across the surface. If the pool has to be set up on a lawn, it is recommended that the grass is removed from under and around. The grass will die and may cause odors/slime.
IMPORTANT: Certain types of hard grass can grow through the liner, as can aggressive bushes/plants by the sides or through the pool. If this happens, it cannot be considered a manufacturer problem. Moreover, ground cloths are not designed to avoid this situation. So be sure to remove all aggressive bushes/plants from the designed location of the pool and its surroundings before installing it.
Almost any completely flat, solid and level surface can be used. Do not use sand as leveling material as it is prone to shift under the pool. The ground should be dug out until it is perfectly level. Do not set up on driveways, decks, platforms, gravel or asphalt. The ground should be stable enough to withstand the weight and pressure of the water. Mud, sand, soft/loose ground and tar are not suitable. To avoid abrasions and tears in the liner, it’s recommended to not drag the pool across the surface. If the pool has to be set up on a lawn, it is recommended that the grass is removed from under and around. The grass will die and may cause odors/slime.
IMPORTANT: Certain types of hard grass can grow through the liner, as can aggressive bushes/plants by the sides or through the pool. If this happens, it cannot be considered a manufacturer problem. Moreover, ground cloths are not designed to avoid this situation. So be sure to remove all aggressive bushes/plants from the designed location of the pool and its surroundings before installing it.
To define the correct size of filtration system for Bestway's Above Ground Pools, you need to know the water capacity of your pool. You can find this information on the package and in the owner manual.
The distance depends on the range of the router. Check the strength of the Wi-Fi signal using your mobile phone to find the best place for your products.
Fill pool until water capacity is 80%. Fill with water until the wall is straight up, and the water reaches the welding line. DO NOT OVERFILL as this could cause the pool to collapse. In case of heavy rainfall, you may need to empty some of the water to ensure the level is correct.
The most important function of a filter pump is the elimination of every sort of impurity from the water with the aid of a filter cartridge and pool chemicals for its sterilization.
The recommended size of sand for Bestway Flowclear Sand Filter is from 0.45 mm to 0.85 mm. The most common type is Silica #20, which is available from pool suppliers and many mass merchandisers. Using the incorrect size of sand will cause the system to malfunction and void its warranty.