Our Warranties

Limited Warranty

Bestway® (Hong Kong) International Ltd. (“Bestway”) warrants to the original end-user purchaser in the United States that the products identified in the table below (“Products”) will be free from manufacturing defects for the warranty period identified for the Product in the table below. The warranty period begins on the date of purchase or the date of delivery of the Product to the original, end-user purchaser, whichever is later.

Because Bestway cannot control the quality of Products sold by unauthorized sellers, this warranty applies only to Products that were purchased from Bestway or a Bestway authorized seller in the United States and Canada, unless otherwise prohibited by law. Bestway reserves the right to reject warranty claims for Products purchased from unauthorized sellers, including unauthorized Internet sites.

This warranty does not cover any damage or defects due to:

• normal wear and tear;

• misuse, including use outside of the owner’s manual guidelines;

• alteration to the product by the end-user or any third party;

• improper storage or handling, including storage or handling not in accordance with the technical recommendations in the owner’s manual;

• negligence.

 

Bestway will not repair or replace the complete set.  

Purchasers of Products who wish to make a warranty claim based upon a Product defect should complete the warranty claim form found at Registration and Warranty Page. You will be required to submit proof of purchase from an authorized seller. This warranty does not cover products purchased as used or “second hand as is”. Bestway reserves the right to request additional information to process a warranty claim, including, but not limited to, product serial numbers or photos of the product or parts. You may also be required to return of the Product or certain parts for additional testing or to otherwise assist in processing your claim.      

There are no warranties which extend beyond those stated herein.

ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY PERIOD DESCRIBED HEREIN. UNDER NO CIRCUMSTANCES SHALL BESTWAY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT OR STRICT LIABILITY.

Some States do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights, which vary from State to State.

When you visit Registration and Warranty Page, you will find the warranty claim form with detailed instructions to open an account with Bestway and register your product. Please note that failure to register your product does not diminish your warranties rights; however, it enables Bestway to expedite the warranty service.

If you have any questions about whether a seller is authorized or any other questions regarding this warranty, the warranty claim process or the status of a warranty claim, please contact us through the form here or write us at Bestway Customer Service – 3435 S. McQueen Road – Chandler, AZ 85286.

 

Category	Sub-Category	Warranty Period
Above Ground Pools	Fast Set™  78" x 20'' and Above	180 days
	Steel Pro®	180 days
	Steel Pro MAX™	180 days
	Power Steel®	180 days
	APX 365™	2 years liner & frame/180 days on pump
	TANX Pool	2 years pool and liner/180days on pump
	Hydrium™	2 years liner & frame/180 days on pump
Above Ground Pool and Hot Tub Accessories	Filter Pump	180 days
	Sand Filter Pump	180 days
	Polysphere™ Filter Pump	180 days
	Hydrogenic™ Saltwater Chlorinator	180 days
	Skimatic™ Filter Pump	180 days
	Swimfinity™ Swim Fitness System	N/A
	Ladder (Must have been part of a pool set)	90 days
	Covers & Ground Cloths (Must have been part of a pool set)	90 days
	Maintenance equipment (Must have been part of a pool set)	90 days
	AquaTronix™ Pool Cleaning Robots（Raker A300, Cruiser A100）	1 year
Camping	ToughLite™ TPU Sleeping Pads	2 years
Hot Tubs & Ice Baths	SaluSpa®	180 days Liner / 365 days Pump
	Arctic Ice	90 days liner / 90 days filter pump
	Glacial Dip™	90 days liner / 90 days filter pump
Air Mattresses	Tough Guard™	2 years
	ToughLite™	2 years
	Tritech® Fashion Flock™	1 year
	SleepSupport™(No Built-in Pump)	90 days
	SleepSupport™ Preferred(with Built-in Pump)	180 days
	SleepSupport™ Premium (Flocked Sides)	1 year
	AlwayzAire® Built-in Dual Pump	1 year
	Coleman®	Tough Guard and ToughLite 2 years/ All others 1 year
	Sealy®	Tough Guard and ToughLite 2 years/ All others 1 year
Trampolines	Xtreme Air™ 7' and Above	2 years frame / 90 days other parts
	AeroBounce™️Exercise	1 year frame / 30 days other parts
	Fisher-Price™ WonderJump™ 36"	1 year frame / 30 days other parts
Watersports	Hydro Force® Stand-Up Paddleboards	90 days body/ 30 days other parts
	Tobin Sports® Stand-Up Paddleboard Set	1 year
	JETTYTM PERSONAL FLOATATION DEVICE	90 days
	Puddle JumperTM life vest	1 year
	REEFSCAPETM WATER HAMMOCK（4313V）	90 days
Air Pumps	Coleman® Electric Pumps	1 year
	Coleman® Handheld Pumps	1 year
	POWERTOUCHTM	1 year
	POWERTOUCH POCKETTM	1 year
	POWERGRIPTM	1 year