General Website Questions
The manufacture warranty is limited and from the date of purchase. Please note: Not all of our products have a manufacture warranty.
Pool warranty: 30 days on accessories, 180 days on liner, 180 days on filter pump Spa warranty: 30 days on accessories, 180 Days on the liner, 365 days on the heater/pump. Boats and Paddle boards warranty: the warranty varies depending on the product you have. Please refer to your manual for warranty information. To view our full warranty list, please visit: Our Warranties page.
To change or cancel an order, please request a call from 855-401-2000 to speak to one of our customer service representatives. Please note that we work hard to get our orders out the same day if possible and can not guarantee if we will be able to change or cancel the order prior to shipping. To view our full return conditions, please visit: https://bestwayusa.com/return-policy
Unfortunately we do not offer expedited shipping at this moment.
We recommend not editing your claim unless our department requests additional information from you.
No, all purchases must be done over the phone or using our website at this time.
Yes, sales tax is applicable by state law and varies from state to state.
We do not offer financing at this time, but we're always looking for new, innovative features to provide for our customers.
Yes, we ship to P.O. Boxes as well as APO, FPO & DPO addresses via USPS. We currently ship to only within United States and Canada.
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To reach our customer service department, please call: (855)-401-2000
To create a new online account, click "Join Us" located in the top right corner, then click "Create An Account".
First click on "Join Us" or "Sign In" at the top right of the website. Then, to create a new password, click "Forgot Your Password?" below login credentials, then you'll receive an email and be asked to create and confirm your new password.
For directions to complete a return or replacement, please visit: https://bestwayusa.com/return-policy.
To file a warranty claim, please visit: Registration & Warranty page . Click the "Start Your Claim" tab to be prompted to submit your warranty claim.
The order process takes up to 48 hours after your order submission. This doesn't include the shipping time which is usually between 3 to 5 business days.
The warranty process takes up to 72 hours after your claim submission. This doesn't include the shipping time which is usually between 3 to 5 business days.
Shipping cost varies depending upon size and location. All items ship out of Chandler, AZ.
The receipt is really important in order for us to approve your warranty claim. If the receipt was lost please call the store you purchase the product from and ask for a duplicate receipt.
Customer service hours of operation are Monday-Friday, 8:30-5:30 MST
We primarily ship with Fedex Ground. Small parts below 5 lbs. are shipped by USPS. USPS is also available for P.O. Boxes as well as APO, FPO & DPO addresses.
If your product is damaged upon arrival, please reach out to our customer support team by requesting a callback which can be found here ( https://bestwayusa.com/contact )
Payment methods include Paypal, Master Card, Visa, American Express & Discover.
If your package is lost, or does not arrive, please contact customer support at: (855)-401-2000 to better assist you in tracking your item.
To view our return policy, please visit: https://bestwayusa.com/return-policy .
To view the status of your order, including return requests, log in to your Bestway account and locate the item in order status.
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