LIMITED WARRANTY

 

Bestway (Hong Kong) International Ltd. “Bestway”) warrants to the original end-user purchaser in the United States that the products identified in the table below (“Products”) will be free from manufacturing defects for the warranty period identified for the Product in the table below.  The warranty period begins on the date of purchase or the date of delivery of the Product to the original, end-user purchaser, whichever is later. 

 

Because Bestway cannot control the quality of Products sold by unauthorized sellers, this warranty applies only to Products that were purchased from Bestway or a Bestway authorized seller in the United States and Canada, unless otherwise prohibited by law.  Bestway reserves the right to reject warranty claims for Products purchased from unauthorized sellers, including unauthorized Internet sites. 

 

This warranty does not cover any damage or defects due to:

• normal wear and tear;

• misuse, including use outside of the owner’s manual guidelines;

• alteration to the product by the end-user or any third party;

• improper storage or handling, including storage or handling not in accordance with the technical recommendations in the owner’s manual;

• negligence. 

 

Bestway will repair or replace the damaged or defective part(s) only.  Bestway will not repair or replace the complete set.    

 

Purchasers of Products who wish to make a warranty claim based upon a Product defect should complete the warranty claim form found at Registration and Warranty Page.  You will be required to submit proof of purchase from an authorized seller.  This warranty does not cover products purchased as used or “second hand as is”. Bestway reserves the right to request additional information to process a warranty claim, including, but not limited to, product serial numbers or photos of the product or parts.  You may also be required to return of the Product or certain parts for additional testing or to otherwise assist in processing your claim.        

 

There are no warranties which extend beyond those stated herein. ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY PERIOD DESCRIBED HEREIN. UNDER NO CIRCUMSTANCES SHALL BESTWAY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT OR STRICT LIABILITY. Some States do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

 

This warranty gives you specific legal rights, and you may also have other rights, which vary from State to State.

 

When you visit Registration and Warranty Page, you will find the warranty claim form with detailed instructions to open an account with Bestway and register your product. Please note that failure to register your product does not diminish your warranties rights; however, it enables Bestway to expedite the warranty service. If you do not wish to open an account and register your product, you can download the warranty claim form and mail it to the Bestway’s address below.

 

If you have any questions about whether a seller is authorized or any other questions regarding this warranty, the warranty claim process or the status of a warranty claim, please contact us through the form here or write us at Bestway Customer Service – 3435 S. McQueen Road – Chandler, AZ 85286.

 

 

 

Category

 

Sub-Category Warranty Period
SPA SaluSpa™ 180 days Spa Liner / 365 days Spa Pump
Entertainment Station 365 days
AGP Splash-in-Shade 90 days
Fast Set™ (78" x 20'' and above for EU, NA AU, C&S America and CN; 8' x 20" and above for other countries) 180 days
Steel Pro™ 180 days
Steel Pro Max™ 180 days
Power Steel™ 180 days
Hydrium™ (Steel Wall)

2 years for all componets inside the set

Filter Pumps and Pool Liner in a pool set

180 days

Frame Parts and Accessories

30 days

ACC Flowclear™ Filter Pump 180 days
Flowclear™ Sand Filter 180 days
Flowclear™ Chlorinator 180 days
Flowclear™ Skimatic Filter Pump 180 days
Flowclear™ Swimfinity N/A
Ladder (Replace only when in pool set) 90 days
Covers & Ground Cloths
(Replace single part when in pool set)
90 days
Maintenance equipments
(Replace single part when in pool set)
90 days
Aquatronix Robot ;
Aquaglide Robot
Aquarover Robot
180 days   
CAMPING AirFrame™  (Sierra Ridge Air series) 30 days
OUTDOOR WATER TOY Water Park (Constant Air) N/A
WATER SPORTS Hydro-Force™ SUP 180 days
Hydro-Force™ Boat
(65046; 65047; 65049; 65062)
N/A
Surf Board  N/A



AIR MATTRESSES



Sealy 365 days
Sealy with Tough Guard Construction 2 Years
PVC Beam Items N/A
Tritech Beam Items (basic) N/A
Alwayzaire Pump with PVC Construction 365 days
Tough Guard Construction (Any Pump) 2 years
Tough Guard Lite TPU Construction (Any Pump) 2 years

 

 

USA USA-Walmart Aerobed  90609-20, 90610-20 1 year Airbed
2 years Built in pump
USA-ALDI Air furniture 75075E 2 years 
USA- COSTCO-Water Solar Panel in the pool set #12728
(Replace single part)
30days

 

 

For FAQs and additional information, please click here.

Videos are also available on our BESTWAY channel on YouTube: Click here.

 

Do you need to submit a warranty claim? Click here.

 

 

Last Updated: May 8, 2023