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Category
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Sub-Category | Warranty Period |
| SPA | SaluSpa™ | 180 days Spa Liner / 365 days Spa Pump |
| Entertainment Station | 365 days | |
| AGP | Splash-in-Shade | 90 days |
| Fast Set™ (78" x 20'' and above for EU, NA AU, C&S America and CN; 8' x 20" and above for other countries) | 90 days | |
| Steel Pro™ | 90 days | |
| Steel Pro Max™ | 90 days | |
| Power Steel™ | 90 days | |
| Hydrium™ (Steel Wall) |
180 days for the liner+PVC rails+ steel wall. 30 days for connection; fitting; skimmer |
|
| ACC | Flowclear™ Filter Pump | 365 days |
| Flowclear™ Sand Filter | 365 days | |
| Flowclear™ Chlorinator | 365 days | |
| Flowclear™ Skimatic Filter Pump | 365 days | |
| Flowclear™ Pool Heater | 365 days | |
| Flowclear™ Swimfinity | N/A | |
| Ladder (Replace only when in pool set) | 90 days | |
| Covers & Ground Cloths (Replace single part when in pool set) |
90 days | |
| Maintenance equipments (Replace single part when in pool set) |
90 days | |
| Aquatronix Robot ; Aquaglide Robot Aquarover Robot |
180 days | |
| CAMPING | AirFrame™ (Sierra Ridge Air series) | 30 days |
| OUTDOOR WATER TOY | Water Park (Constant Air) | N/A |
| WATER SPORTS | Hydro-Force™ SUP | N/A |
| Hydro-Force™ Boat (65046; 65047; 65049; 65062) |
N/A | |
| Surf Board | N/A | |
|
|
Sealy | 365 days |
| Sealy with Tough Guard Construction | 2 Years | |
| PVC Beam Items | N/A | |
| Tritech Beam Items (basic) | N/A | |
| Tritech Fashion Flock Series | 365 days | |
| Alwayzaire Pump with PVC Construction | 365 days | |
| Tough Guard Construction (Any Pump) | 2 years | |
| Tough Guard Lite TPU Construction (Any Pump) | 2 years |
|
SPECIAL CASES OUT OF THE ORDINARY CATEGORY UNDER CUSTOMER SERVICE
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| USA | USA-Walmart Aerobed 90609-20, 90610-20 | 1 year Airbed 2 years Built in pump |
| USA-ALDI Air furniture 75075E | 2 years | |
| USA- COSTCO-Water Solar Panel in the pool set #12728 (Replace single part) |
30days | |
IMPORTANT:
Bestway repairs or replaces ONLY THE DAMAGED PART, NOT THE COMPLETE SET.
Bestway reserves the right to require sending the item for additional testing.
In order to best assist you, we request all information you provide to be complete.
Bestway is solely responsible for everything provided by applicable law and by contractual commitments.
Bestway, according to article 2 of the directive, will not replace any product deemed to have been damaged due to negligence or used outside of the owner’s manual guidelines. Bestway’s warranty covers manufacturing defects discovered while unpacking the product or during use, within the limits of use and respectful of warnings and instructions given within the user’s manual. This warranty applies only to products which have not been modified by any third parties. The product must be stored and handled in accordance with the technical recommendations.
For FAQs and additional information, please visit: Here
Videos are also available on our BESTWAY channel on YouTube: Click Here.
Do you need to submit a warranty claim? Click Here