BESTWAYUSA.COM RETURN POLICY
We will gladly accept the return or exchange of any item purchased directly from our website (www.bestwayusa.com) or purchased over the phone with one of our Consumer Service Agents within 30 days from the date of purchase if the following conditions are being met.
RETURN CONDITIONS FOR UNUSED ITEMS
• The item(s) must be received at our warehouse within 30 days from the day you purchased (minus any holidays).
◊ For example, if you purchased an item or items on March 1st, your return must be back to us by March 31st at the address below.
• The item(s) must be received in original packaging, unopened and in resalable condition.
• The cost of shipping the item(s) back to us will be your sole responsibility and is non-refundable.
• A credit to the original credit card used for purchase will be issued upon receipt if all conditions above have been met.
• To complete your return, please see directions below.
DIRECTIONS FOR COMPLETING A RETURN
1. Visit our website and sign into your account.
2. If you originally checked out as a guest, please create an account using the email address and phone number you used to place your order.
3. Once in your account, click the “return” tab at the top of the page.
4. Then select the item(s) you wish to return and click “next”.
5. Now select the reason(s) for return.
○ If you select “item received was wrong” or “item received was damaged”, one of our customer service team members will reach out to assist in processing your return.
6. Once you have completed the step above, the return has been started in our system. Our customer service team will review and approve or deny the return within 24 hours. Reasons for return denial could be (but not limited to) the following:
◊ More than 30 days have passed.
◊ Item was not sold on our website.
◊ Item could not be found in your account.
7. Once approved, you will be sent an email notifying you that your return is approved, and you’ll be given a Return Authorization (RA) number. You will also be able to see this number in your account.
8. You can now proceed with preparing your package.
9. Please send back through UPS, FedEx or USPS.
◊ On the shipping label, please add the following information (please see image below for a reference)
■ Original Order Number
■ RA number as mentioned above
10. Please note that we are not responsible for lost or stolen merchandise shipped back to us.
RETURN ADDRESS:
Bestway USA
Attn: Returns Department
3435 S McQueen Road
Chandler, AZ 85286
For any questions, please call Bestway USA Customer Service at (855)-401-2000
RETURN CONDITIONS FOR DEFECTIVE OR INCORRECT ITEMS
If you received a defective or incorrect item, please contact customer service using the phone number above prior to starting your return so we can better assist you. Please notify us within 15 days from the date the item(s) were received.